Privacy Policy
Adelaide Hills Home Physio
Effective Date: 29 July 2026
1. About Us
Adelaide Hills Home Physio ("we", "our", or "us") is a home visiting physiotherapy practice operated by Russell, Dan Owen, Sole Trader, providing physiotherapy services throughout the Adelaide Hills and surrounding South Australian communities.
Our services include physiotherapy for:
Private patients
National Disability Insurance Scheme (NDIS) participants
Department of Veterans' Affairs (DVA) clients
Medicare Chronic Condition Management (formerly Chronic Disease Management) patients
Home Care Package recipients
We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and other applicable Australian health privacy laws.
2. What Information We Collect
As a healthcare provider, we collect personal information necessary to provide safe and effective physiotherapy services.
This may include:
Personal Information
Full name
Date of birth
Residential address
Telephone number
Email address
Emergency contact details
Health Information
Health information is considered sensitive information under Australian privacy law and may include:
Medical history
Current health conditions
Previous injuries or surgeries
Medications
Referral information
Imaging and pathology reports
Treatment notes
Functional assessments
Mobility information
Falls history
Goals of treatment
Progress notes
Outcome measures
Funding Information
Where relevant, we may collect information relating to:
Medicare details
DVA file numbers
NDIS participant details
Home Care Package provider information
Private health insurance information
Referral documentation
3. How We Collect Information
We collect information directly from you whenever possible.
Information may also be obtained from:
Your General Practitioner
Medical specialists
Hospitals
Allied health professionals
Home Care Package providers
NDIS Support Coordinators
NDIS Plan Managers
Family members or carers (with your consent or where authorised)
DVA
Medicare
Referral documents
Clinical correspondence
4. Why We Collect Your Information
We collect and use your information to:
Provide physiotherapy assessment and treatment
Develop treatment plans
Maintain clinical records
Communicate with you
Arrange appointments
Coordinate care with your healthcare team
Prepare reports
Meet Medicare requirements
Meet DVA requirements
Meet NDIS requirements
Meet Home Care Package reporting obligations
Process invoices and payments
Comply with legal and professional obligations
5. Disclosure of Your Information
Your information will only be disclosed where necessary, authorised by you, or required by law.
This may include disclosure to:
Your General Practitioner
Medical specialists
Hospitals
Other treating health professionals
NDIS
NDIS Plan Managers
NDIS Support Coordinators
Home Care Package providers
Department of Veterans' Affairs
Medicare
Private health insurers
Debt recovery services where required
Legal authorities where required by law
We do not sell your personal information.
6. Storage and Security
We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification or disclosure.
Information may be stored electronically using secure practice management software and secure cloud-based services used by Australian healthcare providers.
Reasonable safeguards include:
Password protection
Secure devices
Restricted access
Secure cloud storage
Antivirus and cybersecurity protections
Regular software updates
While we take reasonable precautions, no electronic storage system can be guaranteed to be completely secure.
7. Clinical Records
Australian healthcare providers are legally required to maintain clinical records.
Your records may include:
Initial assessments
Treatment notes
Exercise programs
Progress reports
Referral letters
Clinical correspondence
Outcome measures
Consent documentation
Records are retained for the period required under applicable Australian and South Australian laws.
8. Access to Your Information
You may request access to your personal information at any time.
We may refuse access where permitted under Australian law, including where providing access could:
seriously threaten someone's health or safety;
unreasonably impact another person's privacy;
prejudice legal proceedings; or
otherwise be restricted by law.
Requests should be made by email.
9. Correction of Information
If you believe any information we hold about you is inaccurate, incomplete or out of date, please contact us.
We will take reasonable steps to correct inaccurate information where appropriate.
10. Website Information
Our website may collect limited technical information such as:
browser type;
device information;
pages visited;
referring websites; and
website performance information.
This information helps us improve our website and user experience.
If cookies are used, they are used only for normal website functionality and analytics.
11. Email Communications
If you contact Adelaide Hills Home Physio by email, the information you provide may be retained as part of your communication record.
Please be aware that email is not always a completely secure method of communication. While we take reasonable steps to protect information sent and received, there remains a risk that communications transmitted over the internet may be intercepted or accessed without authorisation.
12. Third-Party Service Providers
We may use reputable third-party providers to support our practice, including:
secure clinical record systems;
appointment scheduling software;
invoicing and accounting services;
secure cloud storage; and
information technology support.
These providers are required to maintain appropriate confidentiality and security measures.
13. Overseas Disclosure
Where possible, your personal information is stored within Australia.
If any service provider stores information outside Australia, we take reasonable steps to ensure appropriate privacy protections are in place consistent with Australian privacy laws.
14. Complaints
If you have concerns about how your personal information has been handled, please contact us first so we can investigate and respond.
If you remain dissatisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, professional standards or our business practices.
The current version will always be available on our website.
16. Contact Us
Adelaide Hills Home Physio
Sole Trader: Russell, Dan Owen
Email: dan@adelaidehillshomephysio.com
Legal Note
This Privacy Policy is intended to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It should be read together with the Adelaide Hills Home Physio Terms of Service.